FAQs

Top Questions

We recommend saving as a PDF file. You may also send the file in the following types: JPG, JPEG, TIF, TIFF, EPS, and PNG.

We prefer that you send PDF with embedded or outlined fonts. PDF files are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.

For Roll Labels, we recommend designing: 
• vector files (e.g. EPS or PDF) 
• 300 DPI or higher 
• use black (100% K) 
• for fine lines and text smaller than 9pt, use black (100% K) only

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

THESE COLORS ARE IN RGB

 

THESE ARE THE SAME COLORS BUT IN CMYK 

You should always start and finish your designs in CMYK color mode.

THESE ARE 72 DPI LOW RES IMAGES 

THESE ARE THE SAME IMAGES BUT AT 300 DPI 

We only accept 300 dpi files and no less.

Please keep all text at least 0.125" inside the cut-line. 
 
 
- The bleed for Standard Products is 0.125". 
- The bleed for Booklets and Presentation Folders is 0.25". 

Yes, but if the border is too close to the cutline, it may be cut off-center slightly.

*We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.

When sending artwork, do not send extra files, like proofs or samples, because they might get printed. Only send the files you need printed.

No. We are now specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file.

* Not separating files will cause delays and you might have to send the files again. Remember to separate the pages of your .pdf files as well.

When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.
100% C 100% M 0% Y 0% K
 
 
ON SCREEN 

 

AFTER PRINTING 

 

Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.
EXAMPLE: C-100 M-70 Y-0 K-0
 

When exporting from any program such as Indesign or Illustrator, use these settings to make sure your .PDF files export correctly.

EXPORT SETTINGS FOR .PDF FILES

Adobe PDF Preset is set to: Press Quality 
Preset

Compatibility is set to: Acrobat 4 (PDF 1.3) 
Compatibility

Compress Text and Line Art is set to: Off 
Compress

 

Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow.
 
GRAYSCALE ON SCREEN          GRAYSCALE AFTER PRINT
 
Always check the CMYK values of your grayscale in the final CMYK document. If there are other values other than K in your grayscale image, there is a chance that the color will vary.
To eliminate all values other than K, use your Channel Mixer (adjustment layer) in Photoshop, then click "Monochrome" and adjust accordingly.
Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.

 

100% K ON SCREEN 

 

 

100% K AFTER PRINT 

 

We recommend using 
C 60 M 40 Y 40 K 100 
This will give you a deep, dark, rich black.
*Products that are printed with dye-sublimation (9oz Premium Polyester Banner, Flags, Table Covers, Fabric Tube Displays, etc.) 
call for the following color values: 
C 100 M 100 Y 100 K 100